Introduction

Welcome to Emergent (“we,” “our,” or “us”). At Emergent, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and safeguard your personal information when you interact with our website, services, or products. We are a South African-based company, and this Privacy Policy is designed to comply with South African data protection laws and regulations.

By accessing or using our website, products, or services, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use our website, products, or services.

Information We Collect

Personal Information

We may collect personal information that you provide directly to us. This information may include but is not limited to your name, email address, postal address, phone number, and other identifying information when you:

• Register for an account
• Make a purchase
• Contact our customer support
• Subscribe to our newsletters or updates
• Participate in surveys or contests

Automatically Collected Information

We also collect certain information automatically when you visit our website or use our services, including:

• Your IP address
• Device information (e.g., type, model, operating system)
• Browser information (e.g., type, version)
• Log data, including your interactions with our website and services

How We Use Your Information

We use the information we collect for various purposes, including:

• Providing and personalizing our services
• Processing and delivering orders
• Sending transactional and promotional communications
• Conducting research and analysis to improve our services
• Protecting against fraud and unauthorized access
• Complying with legal and regulatory requirements

Sharing Your Information

We may share your information with third parties under the following circumstances:

• With service providers who help us operate, support, and improve our services
• With your consent
• In response to a legal request, such as a court order
• To protect our rights, privacy, safety, or property, or the public

Your Rights

You have the right to access, correct, update, or delete your personal information. You can do this by contacting us at emerge@emergent.africa. We will respond to your request within a reasonable timeframe.

Security

We take reasonable measures to protect your personal information from unauthorized access and disclosure. However, no method of transmission over the internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes through the website or via email. Your continued use of our website, products, or services after such changes constitutes your consent to the updated policy.

Contact Us

If you have any questions, concerns, or comments regarding this Privacy Policy, please contact us at emerge@emergent.africa.